We ship internationally to virutally all countries, with the exception of our "premium framed prints" which only ship domestically within Australia. Shipping is free if you spend over $99, or a small fee (depending on weight) if under this minimumn spend threshold.
If you have selected free standard freight, products ship within a couple of days and usually take 6 - 7 days to arrive. In some cases shipments can take up to two weeks to deliver depending on frame size and your address (rural addresses often take a few additional days).
Note for NW residents: If you live within the Karratha or Port Hedland area, we are currently experiencing extended delays due to the Aus Post network and extreme weather events. We thank our customers for their continued patience and hope to see the freight times restored to normal again.
Returns and exchanges.
If you product has been damaged in transit or is deemed "lost" by Aus Post or the courier company, you will need to provide photos of the damage and/or official notification of item being lost, we can then replace immediately for you.
As per our refund and returns policy, we do not accept returns or refunds for a change of mind. However if the product you have received is faulty in anyway, please let us know and we can organise a replacement immediately.
Printing info / Quality.
Yes! However the more detailed answer is, if you are located in Australia, then we use our Australian based printers. If you are in Canada, then we use a printer based in Canada. Ultimately we want to save time (and our carbon footprint) by utilising a printer in the country (or area) that you are based in. There's no point in us printing in Australia and shipping to the United States or vice versa. By using local printers we support business in each respective country too.
For a couple of reasons we are unable to name the printer, the first being an obvious competitive reason - we have worked hard to research, test and secure a printing partner that meets our expectations and standards of quality. The second reason is that our printing partner has a vast international network and listing each printer would chew up more space than this FAQ section allows for.
The "Premium Framed" offering utilises a much thicker or deeper "box frame" of around 35mm (smaller prints will use 30mm and larger prints 40mm depth) - which is roughly twice the thickness of the "Classic Frame" - therefore adding more appeal with the bold inset look. The frame is also made from Victorian Ashwood - hand sanded, joined, painted/stained, complimented by a 310GSM Photo Rag Print. With the Premium range you also have the choice of adding the mount (the white outside border) or printing without a mount.
The Premium Range is the only product that is available only to customers in Australia at the moment.
Media / Licensing.