Terms of service
Last updated: 4 October 2026
These Terms of Service explain the conditions that apply when you browse or purchase from Pilbara Prints. They should be read with our Refund Policy, Shipping Information and Privacy Policy.
About Pilbara Prints
“Pilbara Prints”, “we”, “us” and “our” refer to Daniel Fowler trading as Pilbara Prints, an Australian business based in South Australia. Our store is hosted by Shopify.
Accepting these terms
By using this website or placing an order, you agree to these terms and the policies linked from them. If you place an order, you confirm that you are at least 18 years old or have the authority and involvement of a parent or guardian.
Nothing in these terms excludes, restricts or modifies a right or remedy you have under the Australian Consumer Law or another law that cannot lawfully be excluded.
Orders and acceptance
Submitting an order is an offer to buy the selected products. An order is accepted when we send an order confirmation or begin production or fulfilment, whichever occurs first. An automated acknowledgement does not require us to accept an order if there is a genuine pricing error, suspected fraud, insufficient information, an unavailable product or a delivery restriction.
If we cannot accept an order after payment has been taken, we will contact you and provide a full refund for the affected item. We may reasonably limit quantities or refuse orders that appear to be fraudulent, unlawful, intended for unauthorised resale or otherwise misuse our store. We will not refuse service for a reason prohibited by law.
Products, images and sizing
We take reasonable care to describe and display products accurately. Screen settings, lighting and material differences may cause colours to appear slightly different from the finished product. Natural or production-related variations may occur where described, but this does not limit your rights if a product is faulty, materially misdescribed or does not match a sample or demonstration model.
Please review the selected photograph, format, size, frame and other options before ordering. Some listed dimensions refer to the outside dimensions of a framed or canvas product rather than the visible printed image. Product pages and our sizing information provide further detail.
Made-to-order products
Most wall art is produced specifically for each order. Production normally begins soon after an order is accepted. Change-of-mind cancellations or returns may therefore be unavailable once production has started. This does not affect remedies for faulty, damaged, incorrect or misdescribed products or any other rights under the Australian Consumer Law.
Prices and payment
Unless stated otherwise, prices are shown in Australian dollars. Product prices, available payment methods, taxes and delivery charges are shown before checkout is completed. Payment is processed securely by Shopify and the payment provider selected at checkout.
Prices and promotions may change for future orders. A later price change does not alter an order we have already accepted. If an obvious pricing or system error affects an order, we will contact you before fulfilment and give you the option of proceeding at the correct price or receiving a full refund.
Production, shipping and delivery
Production and delivery estimates are estimates rather than guaranteed dates unless we expressly agree otherwise. Delays can occur because of production demand, carrier networks, weather, remote delivery locations or events outside reasonable control.
You are responsible for providing a complete and accurate delivery address. Our Shipping Information explains production timeframes, available shipping methods, tracking, incorrect addresses and delivery issues.
Returns, faults and consumer guarantees
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation for reasonably foreseeable loss or another remedy.
Our Refund Policy explains change-of-mind returns, damaged or faulty products, how to contact us and who pays reasonable return costs. The Refund Policy forms part of these terms, but these terms and that policy do not reduce any non-excludable legal rights.
Promotions and discount codes
Promotions and discount codes are subject to any terms shown with the offer, including eligibility, dates, product exclusions and usage limits. Unless stated otherwise, discounts cannot be combined or applied retrospectively. We may withdraw or correct a promotion affected by a genuine error, fraud or misuse, while honouring rights attached to orders already lawfully accepted.
Intellectual property
The photographs, artwork, branding, text, graphics and other content on this website are owned by or licensed to Pilbara Prints and are protected by intellectual-property laws. Purchasing a physical product does not transfer copyright or grant permission to reproduce, scan, copy, publish, sell or commercially use the image.
You may use the website for personal, non-commercial shopping and information. You must not scrape, reproduce, distribute, modify or exploit site content without written permission, except where permitted by law.
Reviews and content you submit
If you submit a review, photograph, video or other content, you confirm that it is truthful, relates to your genuine experience, does not infringe another person’s rights and is not unlawful, misleading, abusive or malicious.
You retain ownership of your content. You give us a non-exclusive, royalty-free permission to host, reproduce and display it in connection with Pilbara Prints, our store and reasonable promotion of our products. You may ask us to stop using content you submitted, although we may retain records where reasonably required by law, platform rules or dispute management. We may moderate or remove content that breaches these terms.
Acceptable website use
You must not use the site to break the law, infringe intellectual-property or privacy rights, transmit malware, interfere with security, obtain unauthorised access, collect other people’s information, send spam or make fraudulent purchases. We may suspend access where reasonably necessary to protect customers, the business or the site.
Third-party services and links
Our store may use or link to services provided by Shopify, payment providers, delivery carriers, review platforms, social networks and other third parties. Their services may be governed by separate terms and privacy policies. We are not responsible for independent third-party websites we do not control, but nothing in this clause limits responsibility that cannot lawfully be excluded.
Website availability and errors
We try to keep the website accurate and available, but temporary interruptions, maintenance and genuine errors may occur. We may correct website information and suspend or change site features where reasonably necessary. We will not use this clause to avoid obligations relating to an accepted order or rights that cannot be excluded by law.
Liability
Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of a consumer guarantee, or any liability that cannot lawfully be excluded or limited.
To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising only from use of the website where that loss was not reasonably foreseeable. Any permitted limitation is subject to the Australian Consumer Law and will be applied only to the extent it is fair, reasonable and legally enforceable.
Privacy
Our Privacy Policy explains how we collect, use and disclose personal information.
Changes to these terms
We may update these terms prospectively when our services, practices or legal obligations change. The terms applying to an accepted order are those in effect when the order was accepted, unless a change is required by law or you agree to it. The current version and last-updated date will be available on this page.
Governing law and disputes
These terms are governed by the laws of South Australia and the applicable laws of the Commonwealth of Australia. This does not prevent you from relying on rights or bringing a claim in a jurisdiction available to you under applicable consumer law.
If a dispute arises, please contact us first so we can try to resolve it promptly. This does not limit your right to contact a consumer-protection agency, tribunal or court.
Contact us
Questions about these terms can be sent to hello@pilbaraprints.com.au.
