Shipping policy

Last updated: 3 October 2026

Order production and dispatch

Most Pilbara Prints wall art is made to order. Please allow approximately 3–5 business days for production before dispatch. Express shipping changes the delivery speed after dispatch; it does not shorten the production time.

Products held in stock, including selected gifts and homewares, do not require made-to-order production. Their available delivery options are shown at checkout. If an order contains items produced or stored in different locations, they may be dispatched separately and may arrive at different times. Tracking will be provided for each shipment where available.

Shipping within Australia

Eligible Australian orders of $99 or more receive free standard shipping. Free shipping applies to standard delivery only and does not automatically upgrade an order to express delivery.

For most orders under $99, standard shipping is $15. After production and dispatch, standard delivery generally takes 7–12 business days. Metropolitan addresses may arrive sooner than regional or remote addresses.

Express freight is available for a flat rate of $25 where offered at checkout. After production and dispatch, express delivery generally takes 3–7 business days depending on the delivery postcode.

Pilbara Coasters currently have product-specific Australian rates of $9.99 for standard shipping and $19.99 for expedited tracked shipping, with free standard shipping on eligible orders of $99 or more. Any product-specific rate or combined-order charge will be clearly shown at checkout before payment.

Worldwide shipping

We ship internationally using approved production and delivery partners. International availability varies by product and destination. Depending on the order, an item may be produced and dispatched by Pilbara Prints or an approved production partner. Available services, estimated delivery times and shipping charges are calculated for the destination and shown at checkout. If no international service is displayed, that product is not currently available for delivery to the selected destination.

International orders may be subject to customs duties, import taxes or local charges. Any charge that is not collected at checkout is the customer's responsibility.

Protective packaging

Framed prints and canvas wall art are carefully protected and packed in sturdy shipping materials. Unframed fine-art prints are supplied in protective packaging appropriate to their size. Other products are packed according to their materials and dimensions.

Delivery estimates and tracking

Delivery estimates begin after production is complete and the order has been dispatched. They are estimates rather than guaranteed arrival dates and may be affected by the destination, carrier demand, severe weather and whether an address is metropolitan, regional or remote.

Tracking details are provided when an order is dispatched. If your order is delayed beyond the estimated timeframe, please contact Pilbara Prints so we can investigate with the carrier.

Incorrect addresses and redelivery

Please check the delivery address carefully before submitting your order. If a parcel is returned because the address supplied was incorrect, a redirection was requested or the parcel was not collected within the carrier's collection period, reasonable redelivery costs may apply. This does not apply where the delivery problem was caused by Pilbara Prints or the carrier.

Damaged, faulty or missing deliveries

Please inspect your order after delivery and contact us as soon as reasonably possible if it arrives damaged, faulty or incorrect. For information about replacements, refunds, return freight and large-item collection, please read our Refund Policy. Where a product fails to meet a consumer guarantee and a return is required, Pilbara Prints will pay the reasonable return cost or arrange collection as required by law.

If your order is urgent or you need help before purchasing, please contact Pilbara Prints and we will confirm the best available option.